Refund policy

No shipped returns will be accepted without a Return Merchandise Authorization number (RMA). Please contact customer service at 1-800-821-6530 for return authorization. Unauthorized returns will not be accepted. United Sign will pay freight only for the return of defective or non-conforming goods, or goods shipped incorrectly by United Sign. United Sign will issue (1) call tag consisting of (3) pickup attempts to retrieve damaged, defective or non-conforming goods, or goods shipped incorrectly by United Sign. If after (3) pickup attempts the merchandise has not been available for return, the PURCHASER must return the merchandise at their own expense to receive any credit. To obtain credit on authorized returns, make sure all items are packaged properly. All items must be returned to United Sign in unused and in the same condition that you received it within 30 days of their original delivery to Purchaser. No credit shall be given on any merchandise after 30 days of original delivery. CUSTOM MERCHANDISE IS NON-REFUNDABLE

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at mailstop@unitedsign.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at mailstop@unitedsign.com and send your item to: Graphics House Sports Promotions DBA United Sign Company, 444 Irwin, Muskegon MI 49444, United States.

Shipping

To return your product, you should mail your product to: Graphics House Sports Promotions DBA United Sign Company, 444 Irwin, Muskegon MI 49444, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.